Returns
You may request a return within 14 calendar days after delivery. To be eligible, the item must be unused, in the same condition in which it was received, and returned with its original gift box and packaging where reasonably possible. Proof of purchase is required.
Before sending anything back, contact us at hello@shopangelodini.com with your order number. Returns sent without prior authorization may not be accepted.
Change-of-mind returns
For returns that are not caused by an error, defect, or transit damage, the customer is responsible for the cost of tracked return shipping. Original shipping charges are not refundable except where required by applicable law. We recommend using a trackable shipping service because we cannot refund items that are not received.
Damaged, defective, or incorrect items
Please inspect your order when it arrives. If an item is damaged in transit, defective, or different from what you ordered, contact us as soon as possible, preferably within 7 days of delivery, and include your order number plus clear photos of the item and packaging. We will review the issue and, where appropriate, offer a replacement, partial refund, or full refund. We may not require a return for visibly damaged ceramic items unless we specifically ask for one.
Items that cannot be returned
We cannot accept returns for items that have been used, damaged after delivery, or returned incomplete. Customized or personalized items, if offered in the future, may also be non-returnable unless defective or otherwise required by law.
Refunds
Once a return is received and inspected, we will notify you whether the refund is approved. Approved refunds are issued to the original payment method. Your bank or payment provider may require additional processing time before the refund appears on your account.
Exchanges
The simplest way to exchange an item is to return the eligible item and place a new order for the replacement after the return is approved.
Order cancellations
If you need to cancel an order, contact us as soon as possible. We will try to stop the order before dispatch, but cancellation cannot be guaranteed once fulfillment has started or the order has shipped. After shipment, the return terms above apply.
Mandatory consumer rights
Nothing in this policy limits any consumer rights that cannot be waived or excluded under the law that applies to your purchase.
For return questions, contact hello@shopangelodini.com.